Shipping policy

Where we ship from

Coashell is an Australian business based in Sydney. To keep prices low, most items are dispatched directly from our supplier partners' warehouses overseas (mainly China). Some items are shipped from within Australia. Each product page shows the estimated delivery window for that item.

Delivery times

Stage	Time
Order processing	1 to 3 business days
International delivery (standard)	2 to 4 weeks after dispatch
Australian-warehouse items	3 to 8 business days after dispatch

Delivery estimates are estimates, not guarantees. Peak periods (November to January, Chinese New Year in late January or February, Easter) can add 1 to 2 weeks. We will always tell you if we become aware of a delay affecting your order.

Tracking

Every order gets a tracking number by email once dispatched. Tracking can take 3 to 5 days to show movement after dispatch while the parcel moves through export processing. If tracking has not updated for 2 weeks, contact us and we will chase it.

Split shipments

If you order several items, they may arrive in separate parcels at different times. You will not be charged extra for this.

Shipping cost

Shipping is free on every order within Australia. The price you see is the price you pay. We do not currently ship outside Australia.

Customs, duties and GST

Prices are in Australian dollars and include GST where applicable. For orders under AUD 1,000 there are no customs duties or import charges payable on delivery. Orders over AUD 1,000 may attract import duty and GST assessed by Australian Border Force; the recipient is responsible for these.

Wrong address

Please check your delivery address at checkout. If a parcel is returned to the supplier because the address was incomplete or incorrect, we will refund the price paid less the postage cost we incurred, or re-send at your cost.

Lost or undelivered parcels

If tracking shows your parcel as delivered but you have not received it, check with neighbours, your building's mailroom and your local post office first, then contact us within 7 days. If a parcel is lost in transit (no tracking movement for 30 days from dispatch), we will send a replacement or refund you in full, your choice.

Contact

Email: accounts@coashell.com

Post: PO Box 7614, Bondi Beach NSW 2026